Frequently Asked Questions
Everything you need to know about your Silver Fern™ Brand experience.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on the destination.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn items in their original packaging. Simply contact our support team to receive a prepaid return label and start your exchange or refund process.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, Silver Fern™ Brand is committed to ethical fashion. We partner with certified suppliers to ensure our fabrics are eco-friendly and our manufacturing processes meet high social responsibility standards.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.